USA InfoTech, LLC has been awarded a 5-year contract by the Centers for Medicare & Medicaid Services to lead the Independent Quality Assurance (IQA)
Baltimore, MD , May 1st 2026
We are thrilled to announce that USA InfoTech, LLC has been awarded a 5-year contract by the Centers for Medicare & Medicaid Services to lead the Independent Quality Assurance (IQA) program for multichannel contact centers.
This is far more than just a contract win for us. This is an opportunity to enhance the mission of providing affordable healthcare coverage and excellent service to millions of Americans.
Healthcare enrollment is no easy task. Beneficiaries face vast and complex topics, including shifting premiums, choosing the right prescription drug plans, and filing appeals and claims. The sheer scale of the program is evident in the 37 million annual inquiries handled by contact centers.
Our services directly empower beneficiaries to make informed and confident decisions through accurate, timely, and professional information. By auditing customer service representative interactions across phone, web chat, and written correspondence we ensure the highest privacy, knowledge, and customer service standards.
But this contract is just the first step in our mission to deliver affordable, personalized care to Americans. As CMS explores CRM modernization and new digital tools, we’re already brainstorming ways to evolve these services and define the next generation of healthcare excellence.
So far in 2026, we’ve made huge strides in agentic solutioning to reduce burden, stop fraud before it happens, and streamline access to vital healthcare information. USA InfoTech is ready to fuse our healthcare expertise with secure, responsible AI engineering to pioneer solutions that reduce burden and drive affordability for providers, beneficiaries, and taxpayers.
Stay tuned for what’s next in our AI-forward healthcare ecosystem. In the meantime, we look forward to continuing our journey with CMS, empowering beneficiaries, and building a more efficient healthcare future together.
About USA InfoTech
